Who We Are

BENIM is a modern Nigerian trading and fashion brand built on quality, trust, and value. We curate footwear and fashion essentials designed to match everyday style with a premium feel — without the premium price.

Our Mission

Our mission is to bridge the gap between affordability and style, delivering products that feel global but remain accessible. At BENIM, we are not just selling products — we are building a trusted lifestyle brand.

What Makes Us Different

Our Brand Promise

When you shop with BENIM, you are not just buying a product. You are investing in a brand that cares about how you look, how you feel, and how much you spend. Style is not a luxury — it is a right. And at BENIM, we make sure you have access to both.

Send Us a Message

Shipping Coverage

Benim ships to all states across Nigeria. We partner with reputable logistics companies to ensure your orders arrive safely and on time.

Shipping Fees

• Orders above ₦150,000: FREE shipping — no delivery fee applied.
• Orders below ₦150,000: A flat delivery fee of ₦3,500 is added at checkout.
• Delivery fees are calculated automatically based on your cart total.

Processing Time

Orders are processed within 1–2 business days after payment is confirmed. You will receive a WhatsApp notification when your order is shipped.

Estimated Delivery Times

• Lagos: 1–2 business days
• Abuja, Port Harcourt: 2–3 business days
• Other states: 3–5 business days
• Remote areas may take slightly longer.

Order Tracking

Once your order is shipped, you can track it using the Track Order feature in the app. You'll also receive WhatsApp updates at every status change.

Delivery Areas & Timelines

Delivery Fees

How It Works

Important Notes

• Ensure your delivery address and phone number are correct at checkout.
• Someone must be available to receive the package at the time of delivery.
• BENIM is not responsible for delays caused by incorrect addresses provided at checkout.
• Delivery times may vary during public holidays and peak seasons.

Information We Collect

• Account information: Name, email address, phone number
• Delivery information: Delivery addresses
• Transaction data: Order history, payment method (we do NOT store card details)
• Usage data: Pages visited, products viewed, search queries

How We Use Your Information

• To process and fulfill your orders
• To send order updates via WhatsApp and email
• To improve our platform and personalise your experience
• To respond to customer service requests

Data Security

Your data is stored securely using industry-standard cloud infrastructure with encryption at rest and in transit. We do not sell your personal information to third parties.

Your Rights

• You may request access to, correction of, or deletion of your personal data at any time.
• You may opt out of marketing communications.
• Contact us at shopwitbenim@gmail.com to exercise your rights.

Cookies

We use local storage to maintain your shopping cart and session data. No third-party advertising cookies are used.

1. Use of the Platform

Benim is an online retail platform. You must be at least 18 years old to create an account and make purchases. You are responsible for maintaining the confidentiality of your account credentials.

2. Orders & Payment

• All prices are in Nigerian Naira (₦) and include applicable taxes.
• For Bank Transfer orders, payment must be made within 24 hours of placing the order.
• Orders not paid within 24 hours (Bank Transfer) may be cancelled automatically.
• We reserve the right to cancel orders due to pricing errors or stock issues.

3. Delivery

Delivery timelines are estimates. Benim is not liable for delays caused by logistics partners, natural events, or inaccurate address information provided by the buyer.

4. Returns & Refunds

Items may be returned within 7 days of delivery if they are defective, damaged, or incorrect. Items must be unused and in original packaging. Contact us via WhatsApp to initiate a return. Refunds are processed within 5–7 business days.

5. Prohibited Activities

• Fraudulent orders or chargebacks
• Misuse of promotional codes
• Posting false or misleading reviews
• Any activity that disrupts or harms the platform

6. Changes to Terms

Benim reserves the right to update these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.